Customer education
How to explain the rental flow and return process to first-time users.
Support
You're Not On Your Own
Customers who purchase Plug Up equipment receive support with setup, software, station operation, the rental system and technical troubleshooting.
What we help with
Owner support
- Equipment setup assistance
- Machine operation guidance
- Software/platform guidance
- Rental-system assistance
- Troubleshooting
- Hardware technical support
- Software technical support
Machine owners are responsible for marketing their business, securing locations and placement agreements, maintaining their Stripe account and M2 reader, paying processing and operating costs, and complying with applicable laws, taxes, permits and other requirements.
Technical resources
Operate your station
How to monitor your operation
Keeping stations stocked, charged and working.
Rental-system guide
How to use the station's rental/payment system and software platform.
Troubleshooting
Help resolving common hardware, software and machine-operation questions.
Full guides are shared with owners after purchase. Have a question before then? Send us a message.
Trust
How we work
- Transparent business model
- No revenue split
- Equipment ownership
- Ongoing support
- Simple customer rental experience
- Scalable equipment model