Questions, answered
Everything buyers and renters ask most often. If your question isn't here, send it over.
Stripe Account & Stripe M2 Required
Stripe Account & Stripe M2 Required
Each Plug Up owner is responsible for creating and maintaining their own Stripe account and purchasing their own Stripe M2 card reader.
Not Included With Equipment
The Stripe M2 reader and Stripe account are not included with a Plug Up equipment purchase.
Owner-Managed Processing
Owners connect their own Stripe account to the station and pay all applicable Stripe payment-processing fees. Account approval and processing are subject to Stripe’s terms and requirements.
What station owners manage
You Choose Your Locations
Plug Up does not provide or guarantee locations. Station owners find locations, obtain permission from property owners and manage their own placement agreements.
Marketing Not Included
Plug Up does not provide marketing services or guarantee customer traffic. Station owners are responsible for marketing their own business and securing locations for their stations.
Operate Your Business
Owners manage their stations, business requirements, taxes, permits, location agreements, Stripe fees and other operating expenses.
Machine & business questions
Yes. When you purchase equipment from Plug Up, you own the equipment included in your purchase, subject to the applicable purchase terms.
Power bank rental questions
Plug Up is a portable power bank rental service. Our stations let you rent a charged power bank, use it while you're out, and return it when you're done. We also sell the machines to people who want to run their own power bank rental business.